Jeld-Wen® Installation Component Warranty


OUR WARRANTY TO YOU...

This warranty is effective for installation components sold under the JELD-WEN® name, specifically JELD-WEN Sill Drain Mat and JELD-WEN Adhesive Flashing Tape, on or after May 1, 2007 for use in the United States and Canada. For additional information, including product specifications and JELD-WEN installation instructions, contact us or refer to www.jeld-wen.com.

WHAT THIS WARRANTY COVERS

We warrant our installation components installed into an original structure for ten (10) years from the date of purchase and prompt installation to meet product specifications, as set forth in the technical data sheet in effect at the time of manufacture. This warranty applies only when the components are used with JELD-WEN products and such products are installed in strict conformance with JELD-WEN’s installation instructions (in effect at the time of purchase) and accepted industry standards.

HOW TO GET ASSISTANCE

If you have an issue with your JELD-WEN installation components, immediately upon discovery and in no case more than thirty (30) days after any defect or other basis of a potential claim is discovered or should have been discovered, contact the distributor or dealer from whom you purchased our product, or contact us directly:

Mail:
JELD-WEN Customer Care
Attn: Warranty Claims
P.O. Box 1329, Klamath Falls, OR 97601

Phone: 888-JWHelpU (888-594-3578)
Fax: 800-436-5954
Email: jeldwenwarranty@jeld-wen.com

We can respond quickly and efficiently if you provide the following: a) date and location of purchase and installation (copy of invoice is helpful), b) how to contact you, c) the address of where the product can be inspected, d) a description of the product concerns (photographs are helpful), and e) a brief summary of attempts made to address the concerns.

What We Will Do…

Upon receiving your notification, we will send out an acknow-ledgement within three (3) business days of receipt to the contact identified. We will investigate your claim and will take appropriate action within 30 (thirty) days after notification. If it is determined that the product does not have a defect covered by the warranty, we may charge an inspection fee for any onsite inspection that is required or requested by you. If it is determined that there is a defect, we will re- supply the portion of the defective installation components. If we are unable to provide installation component materials, we will refund the purchase price of the portion of defective installation components. You are responsible for all other costs associated with or arising out of the repair or replacement. This guarantee gives you specific legal rights, and you may have other rights that vary from state to state.

Product Purchase Date:__________________________

Order Number:_________________________________

WHAT THIS WARRANTY DOES NOT COVER

We are not liable for:

Cost for any labor, installation, or removal (including disposal) of the installation materials or other building components.

Problems due to misuse or abuse (by negligence or willful misconduct), and failure to follow our installation instructions; or as a result of any cause beyond our control (e.g. fire, flood, earthquake, other acts of nature, vandalism and acts of third parties outside of our control).

Problems related to water and/or air infiltration due to improper installation.

Damage, claims or poor product performance resulting from installation into a condition that exceeds product design standards and/or certified performance specifications and/or does not comply with applicable building codes.

Note: JELD-WEN installation components must be used in a properly designed and constructed wall system designed to properly manage moisture. Determination of suitability of all building components (e.g. siding, sealants, JELD-WEN installation components, etc.) is the responsibility of the buyer/user, contractor/installer, architect, or other construction professional.


WHAT THIS WARRANTY DOES NOT COVER Cont.

Incompatibility of materials (e.g. solvent-based caulks should not be used).

Exposure of the installation components in excess of time periods contained in our product specifications.

Damage, claims or poor product performance resulting from deficiencies in building construction and maintenance.

Incidental or consequential damage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you.

IMPORTANT LEGAL INFORMATION

THIS WARRANTY SETS FORTH JELD-WEN’S MAXIMUM LIABILITY FOR JELD-WEN INSTALLATION COMPONENTS. JELD-WEN SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSSES OR DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL BE AS SPECIFIED ABOVE.

JELD-WEN MAKES NO OTHER WARRANTY OR GUARANTEE, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE ORIGINAL PURCHASER OR TO ANY SUBSEQUENT USER OF THE PRODUCT, EXCEPT AS EXPRESSLY CONTAINED HEREIN. In the event state law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as that provided in the express warranty stated herein. No distributor, dealer or representative of JELD-WEN has the authority to change, modify or expand this warranty. The original purchaser of these installation components acknowledges that they have read this warranty, understand it and are bound by its terms and agrees to provide this warranty to the original owner of the structure into which the product is installed.

This warranty extends to the original purchaser (original purchaser means the contractor/distributor/purchaser and the initial owner of the structure where the product is initially installed) and is transferable. Should your JELD-WEN installation components be replaced, this warranty continues from the original date of purchase and not from the date of replacement.

©2007, JELD-WEN, inc. | JELD-WEN and Reliability for real life are trademarks or registered trademarks of JELD-WEN, inc., OREGON, USA.

07/07 XX-XXX